Data Deletion Instructions

1. Disconnect platform access

If your advertising or business account provides a connected-app management page, remove or revoke DORIS access there first. Revocation prevents new API access but may not automatically delete historical operational records held by us.

2. Send a deletion request

Email [email protected] with the subject “Data Deletion Request”. Include:

• your name and business email;
• the legal name of the business or account owner;
• the relevant advertiser or business account ID, if known; and
• a clear description of the connection or records you want deleted.

Never send passwords, access tokens, application secrets or payment-card details.

3. Verification

To prevent unauthorized deletion, we may ask you to verify control of the relevant business account or email domain. We use verification information only to process and document the request.

4. Processing time

After verification, we aim to complete deletion within 30 days. We will delete or de-identify connected advertising data, stored credentials and associated operational records unless limited retention is required for security, fraud prevention, dispute resolution, accounting or another legal obligation.

5. Confirmation and questions

We will confirm when the request is complete or explain any lawful limitation. For help, contact [email protected] or +852 9420 1975.